CHICAGO — DePaul University faculty experts are available to provide insight and commentary on the consumer holidays of Black Friday and Cyber Monday in the United States, and Singles’ Day in China. Experts can discuss consumer behavior, business marketing plans, and procrastination with holiday shopping.
They can address such questions as: Will consumers be spending less money on Cyber Monday because of security breaches? Why do consumers act the way they do on Black Friday? What new marketing or advertising techniques are being incorporated during the month of November?
DePaul experts also can discuss Singles’ Day the Nov. 11 online shopping holiday in China. The day was picked because it contained four one’s in the date.
Singles' Day serves as an occasion for single people to party with single friends and is now billed as the largest online shopping day in the world, beating out Cyber Monday and Black Friday, according to DePaul faculty experts, who include:
James Mourey, Assistant Professor, Driehaus College of Business. Mourey is a consumer scientist who can discuss how holiday shopping experiences often lead consumers to engage in irrational behavior. He can talk about how some companies are avoiding the holiday to focus on their employees’ happiness.
“What’s interesting regarding Black Friday this year are the companies deciding to be closed on Thanksgiving such as REI, Game Stop, Staples, Mattress Firm,” said Mourey. “It seems as though companies are drawing the line in the sand when it comes to respecting the holiday and family time vs. rampant consumerism.
“Experiences like Black Friday often result in 'misattribution of arousal,' in which the hype and excitement of an experience influences shopping decisions, often resulting in poor choices and lowered satisfaction,” said Mourey. “Although companies and consumers ‘complain’ about store hours extending into the Thanksgiving holiday, the crowds will still show up,” said Mourey. “It's a blend of competitiveness, social influence and entertainment — when else do people shop like they're running from bulls in Pamplona?" Mourey can be reached at firstname.lastname@example.org or 312-362-7663.
Ken Krimstein, Instructor, College of Communication. Krimstein is an award-winning creative director and marketing strategist with extensive experience in national and global brands, including American Express, Coca-Cola, Lands' End and General Motors. “I still remember when the day after Thanksgiving was just that, the day after Thanksgiving. Now, with K-Mart and Sears opening at 7:30 a.m. on Thanksgiving morning, Black Friday keeps migrating to an earlier time. Add to that the fears of credit card breaches suffered by Target and Home Depot, as well as the online retailing onslaught and the advertising and marketing forces seem to be braced for a very, very tough holiday opening gambit indeed,” said Krimstein.
“In fact, Kmart has already shown a certain amount of bad-boy fearlessness, starting with 'Ship My Pants' and their notorious ‘Jingle Bells’ spots of last season, and carrying on with the spoof ‘not a Christmas ad’ layaway commercial,” said Krimstein. He can be reached at email@example.com or 646-327-3403.
Jacob Furst, Professor, College of Computing and Digital Media. Furst, an expert in computer security, is director of the DePaul Information Assurance Center. He teaches courses in information security, secure electronic commerce, and networking and security.
“Buying online is risky, but so is life. Every moment of every day, we are called on to balance risk and reward — unfortunately we typically have flawed or incomplete information and have to make an educated guess,” said Furst. “It is also a very individual decision. For me the rewards of shopping online outweigh the risks, and I will continue to shop online. We can’t do much more to protect ourselves than the credit card industry and our legal system have already done,” said Furst.
“The credit card industry has good fraud detection and prevention mechanisms in place and there are laws in place to protect consumers,” he said. Furst can be reached at firstname.lastname@example.org or 312-362-5158.
Joe Ferrari, Professor, College of Science and Health. Ferrari, a psychologist and an expert in chronic procrastination, can speak about the mental effects of waiting to do holiday shopping at the last minute.
“People should be starting their shopping much earlier than Black Friday to avoid the stress of buying around Thanksgiving,” said Ferrari. “There is a myth that you get the best deals on Black Friday, but the deals get better as you get closer to Christmas. Retailers are encouraging us to shop later; they are rewarding us when we procrastinate.
“People tend to generate more excuses when they are under deadline, like getting all your Christmas shopping done before Dec. 25. Procrastinators are great excuse makers who don’t assume responsibility for their behaviors. It is never their fault it is always somebody else,” he said. Ferrari can be reached at email@example.com or 773-325-4244.
Li Jin, Associate Professor, College of Liberal Arts and Social Sciences. Jin is the Director of the Chinese Studies Program and can talk about the cultural aspects of Singles’ Day and why the holiday is so popular in China.
“There are two main reasons this holiday is so popular. There is the social condition where more Gen-Y Chinese remain single due to work-related stress and the increasing male-female disparity in Chinese society,” said Jin. She explained that data shows that there will be 30 million more adult men than women in 2020 in China. “People also tend to end being bachelors on this day. Thus this day is celebrated by both people who are single and those who want to find their other half,” she said.
“The second reason is the commercial push. Online retailers have aggressively promoted Singles’ Day as a new holiday, a holiday for shopping. In 2009, the Chinese e-commerce giant Alibaba marketed Nov. 11 as Singles’ Day and promoted various discounts to stimulate sales. Since then, it has become more popular each year,” she said.
“The holiday’s origins come from the number ‘one,’ which in Chinese connotes to be single instead of a person in a relationship. There is a humorous rumor that students at Nanjing University started this holiday in 1993 as a counter-Valentine’s Day so they could buy presents for themselves,” said Jin.
“Marriage and family are celebrated in traditional Chinese culture. Adult people who are not married are traditionally perceived as non-grownup or even immature in terms of personality. One reason the Singles’ Day was initially launched was to raise awareness and gain social respect for single people,” said Jin. “The popularity of the Singles’ Day not only shows the demographic change in modern Chinese society but also the social acceptance for being adult and single. It is the progressive side of Chinese culture.” Jin can be reached at firstname.lastname@example.org or 773-325-1882.
Patrick J. Murphy, Professor, Driehaus College of Business. Murphy, who specializes in entrepreneurship and speaks Mandarin Chinese, can comment on the Chinese phenomenon known as Singles’ Day and how entrepreneurial businesses keep pace with and drive social trends in the United States or in China. Murphy was also a foreign student in Beijing decades ago. Today, he travels there frequently and leads DePaul's internationalization strategy in China.
“Singles’ Day is something of a Hallmark holiday, like the ones we have in the U.S. But it has evolved into a very popular shopping day, on par with our Black Friday. It has also some interesting cultural aspects. For example, the date Nov. 11 has four ones. We may not think too much about that, but numbers often have more deeply meaningful aspects through a Chinese cultural lens. The term used to describe being single, in Chinese, literally means ‘single stick’ (光棍儿),” said Murphy. “To an acculturated Chinese mind, the numeral ‘one’ can resemble a stick. The date Nov. 11 can quite meaningfully be thought of as Singles’ Day (光棍节). In 2011, this day took on an intense celebratory nature because that date has six ones in it and only comes once in a typical lifetime. Singles’ Day was given a special name that year (神棍节), which translates into something like Holy Singles’ Day."
“Like elsewhere in the world, entrepreneurially-minded businesses recognize opportunities in these kinds of social trends, and they respond to them in strategic ways that not only align with the native culture but amplify the meaning of the trend,” said Murphy.
“From an entrepreneurial perspective, Singles’ Day in China exemplifies the overlap that exists between the sociocultural and business domains. Compared to the relatively individualistic U.S. culture, being single or alone in the more collectivist Chinese culture can have a different kind of meaning. It is regarded a bit less positively in general. On Singles’ Day, businesses respond appropriately. Whereas couples going out for a nice dinner on the town may become objects of envy to their single counterparts, businesses respond to this social inefficiency with a special kind of ‘love’ for those who are single. Originally, that love came in the form of discounts and excellent deals just for singles on desirable products. Today, the holiday has evolved into a veritable industry, and now many couples as well as singles all go shopping for deals,” he noted. Murphy can be reached at email@example.com or 312-362-8487.