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Frequently Asked Questions

Here you'll find a collection of frequently asked questions and instructions for very specific instances that have occurred. If you don't see your question here, try troubleshooting or put in a ticket through TSC

How do I see what pages are checked out to me, what documents are unpublished, or what pages are pending approval within a sub site?

Go to the Site Actions menu and click on Manage Content and Structure. In the top light blue bar, you'll see a yellow dropdown box next to the word View that says "Default View" -click on it and from the dropdown that appears, click either Checked Out To Me, All Draft Documents, or Pending Approval.​

Why can't I edit the content on an Academics page, like a degree's Liberal Studies Requirements?

Almost all of our Academics section pages use the Shared Content web part , which displays content from another site on the page. In the case of Liberal Studies Requirements pages, it is sharing the Liberal Studies Requirements page from the University Catalog.
The catalog content is only edited twice per year and is maintained by the Office of Student Records. Please contact them with any specific degree content related questions.​​

How do I add or remove faculty from my department's faculty page?

To add a faculty member, create a new page under the main Faculty A-Z list page and change the page layout to the Bio Page Layout. Remember to select their department so that they show up on your facutly page - this happens automatically when the new page is published and the bio cache is refreshed (a scrpit does this twice per day).

To remove a faculty member, simply delete their bio page -- but be sure to first check to make sure that they don't also still teach in another department (in that case, just remove your department from their department list in their bio page).​​

Your changes won't be visible untill the bio page is published and the cache refreshes​. You do not need to edit the page that lists your department's faculty (/yourdepartment/Pages/faculty-and-staff.aspx or /yourdepartment/faculty-and-staff/Pages/default.aspx) -- that page uses the BioRollup web part​ to automatically pull faculty that have your department listed in their bio page. Learn more about the Faculty Bio System.​​​

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How do I link to an email address?

To add a link to an email address (so that the address appears as a link and has a little envelope icon next to it) follow the steps for linking to an address. Highlight the email address in the content and click on the Insert tab and then click on the lower part of the Link button and select "From Address" and in the Adress field type the words mail to with a colon but without spaces, like so: ​mailto: and then the email address, again without spaces. For example, if you wanted to link to the main DePaul admission email address, in the Address bar you would type mailto:admission@depaul.edu

Can I have a link open in a new browser tab or window?

The short answer is no.
The long answer is tabbed browsing is not optimized on most mobile devices. If you've browsed on your smartphone and had several browser windows or tabs open, you know how much more difficult is it to get back to where you originally were. Opening in the same window allows the user to simply hit the back button on their phone or tablet. Today, desktop users know to either open links in new tabs or to hit the back button - this has become common practice. Overall, it is simpler to have links open in the same window.​

Why can't I change the font or color of the text on my page? Why aren't there more options?

When our design team chose the fonts for DePaul's new Responsive websites, they not only spent time researching which fonts display best at all viewports (desktop, tablet, mobile), but they also made sure they would comply with ADA standards. The Web design guidelines set forth in the Americans with Disabilities Act (ADA) specify using only a few fonts, being sure to use fonts that are clear and large, and to use high-contrast text. This is why we chose to only allow black and dark grey text and blue links on our clean white background, and to limit editors to the fonts we have pre-selected. Learn more about these decisions here.​​​

What is a subsite? How is it different from a page?

Subsites are essentially pages that have pages nested underneath them.

Subsites are structural navigation items that have their own libraries for storing documents and images. Pages live within subsites. The landing page of a Subsite ends in "/Pages/default.aspx".

Learn more about Subsites and Pages

If you need a subsite created (so that you can put pages underneath it) put in a TSC Ticket. ​​

A document I linked to on a page is requiring site visitors to log in - why is it doing that?

First, it depends on the type of document.
If it's a Microsoft Office Word document, it must live in the root documents folder that is set up to not require authentication. The document will need to be published in that folder and then linked to from the page.
If it's a ​PDF, it doesn't matter which documents folder it lives in, it just needs to be published. ​​​

Can I add or change the name of one of the top-level/global navigation items?

No, you cannot. However, you can request approval and have a content administrator help you via a TSC Ticket.

As part of our efforts to standardize navigation terms for better user experience across all DePaul websites, WebComm must review top-level navigation requests.
If your request is approved, the content admin will make the changes for you. ​

How do I link to a Word document, Excel spreadsheet, or PowerPoint?

These file types are not optimal, because not all computers or devices will be able to open them.

However, if you do need to link to a Microsoft Office file in your SharePoint site, you can upload it to the root Documents library.

Go to your site's home page and click on Site Actions, then select View All Site Content. The Documents library there should be set up to allow .doc, .docx, .xls, and .ppt files.*

You still have to publish and approve all documents in this folder. So long as they are published and live in this folder, they will work.


*Put in a TSC Ticket if you link to files that are published that live in this folder and they still require login.

What is the difference between the Slideshow web part and the Gallery web part?

The difference between the Slideshow Web Part and the Gallery Web Part is the use case.

The Gallery Web Part is ideal for pages that want to display a series of images or videos that are of varying sizes and orientations (a mix of horizontal and vertical, some wider than others, etc). It is optimal for interior pages because it’s flexible with sizing, so long as images meet our base image size requirements of 800px wide and optimized for Web. It has various settings under Edit Web Part where you can set it to auto-advance, show thumbnails of the images at the bottom, and more. The Gallery Web Part also allows for captions that default to the lower left corner with a small text size.

The Slideshow Web Part​ is best used on home pages and really wide landing pages. The Slideshow Web Part works differently than the Gallery in that it works with a fixed width and height (unlike the Gallery Web Part, which adjusts and displays each image optimally). For the Slideshow Web Part, we recommend images be as close to 1900px by 500px as possible - exact is best. The thing the Slideshow Web Part offers that the Gallery Web Part does not is flexibility with text overlay content.

Why doesn't my new page show up under its subsite? Why doesn't it show up when I look at the live site?

If the page you just created doesn't show up where it is supposed to, or only shows up when you are logged in, but doesn't appear when you are logged out and viewing the live site check to make sure that the page is Checked In and Published.
When a page is Checked In, the yellow status bar (when you are logged in) says "Checked In and viewable by authorized users." If the page is just Checked In and not published, it is only viewable to other editors and not to the public. If the page is checked out to you or someone else it will either say "Checked out and editable" or "This page is being edited and is checked out to [name]."
When a page is Published, there is no yellow status bar (when you are logged in, unless someone has edited it recently without publishing) and under the Publish tab in the ribbon the only option is "Unpublish" where the Submit button usually is. Instructions on how to submit a page for approval can be found here.

If you are an Editor, you may need an Approver to approve and publish the page for you. Learn more about what these terms mean here.​

Why doesn't this page have a Right Sidebar?

If you are editing a page and you want to add a web part to the Right Sidebar, but you notice that there is no Right Sidebar available, check the Page Layout. You may need to change the Page Layout to a Three Column Layout. Check the Page Layout by going to the Page tab in the ribbon and clicking Page Layout. More detailed instructions can be found here.​

Why does it ask users to log in when I click on a document link on a live page?

If when you click on a document that you inserted on a live page (the page is published) it asks you to authenticate by loggin in through Campus Connect again, it could mean one of two things.

If it is a PDF, it means that it is not published. Documents have to be published after being uploaded and inserted in the SharePoint Documents library.
If you go to the documents library through Site Actions, View All Site Content and click on Documents, you'll see all of the documents you've uploaded to that subsite. Publish the documents by going through document workflow. See detailed instructions here.

If it is a a Word document - you'll have to check two things: 1. Does the document live at the root of the site? and 2. Is it published?
If the document does not live at the root of the site (the very top-level of the site, in it main documents folder) it will automaticall require Campus Connect authentication. You will need to upload the document to the root of the site by going to your site's home page and following the instructions for uploading a document, and then you'll need to publish the document in its new location and re-link to it on the page. Make sure both the document and the page are published and it will no longer require authentication. ​

Why does an image I inserted on a page look pixilated or small?

If an image you uploaded looks pixelated or small when you view it on the live site either on a desktop or mobile device, it may mean that the image is too small.

Check the image size by going to the Images library: On the page where the image lives, go to Site Actions and View All Site Content and then click on the Images library. Here you'll see all of the images you've uploaded to this subsite. Hover over the images to see what their dimentions are. We suggest using images that are between 800px to 1600px wide and 72dpi for best results (1600 px wide for full-page-width images). See more detailed instructions here.

If the image size is okay, remove the image from the page and re-insert it following the regular steps and choose a percentage more appropriate for the page. See our Image Best Practices guide for more.

I'm trying to edit a page, but I cant - why?

If you are trying to edit a page, but cannot get to the edit view, you may be experiencing one or more of the following things:
1. You might not be logged in - Do you see your name in the top right corner of the page and the words Site Actions in the top left? If not, you need to log in to SharePoint by clicking Editor Login in the bottom right corner of the page. See more here.
2. You may not have permissions to edit that site or page - If you try logging in, but even after entering your Campus Connect credentials do not see your name in the top right corner of the page and the words Site Actions in the top left corner, you might not have editor permissions. Contact your supervisor.
3. The ribbon might be hidden - If you do not see the ribbon, but you do see Site Actions in the top left corner, click on Site Actions and select "Show Ribbon" or click "Edit Page" directly from the Site Actions dropdown menu.
4. Someone else has the page Checked Out to them - You may not be able to edit a page if someone else has it checked out to them (whether they are currently editing it or just forgot to check the page back in). The yellow status bar will say "This page is being edited and is checked out to [name]" - you can contact that person and ask them to check it back in when they are done. Learn more about what these terms mean here and see instructions for checking in a page here.
5. Your browser is not compatible - If you try to click in the main content area, but nothing happens it may be because you're using a version of Internet Explorer that is not compatible with SharePoint. Try using Firefox or Chrome.​

I created a page and didn't publish it, and now I can't find it.

If you created a new page and saved the page so you could return to it later, but you don't see it when you are logged in: go to Site Actions and click on "Manage Content and Structure" and it should appear under Pages. Learn more about what it means to Save & Close, Check In, and Publish a page here.​

Why can't I edit the content on an Academics page, like a degree's Liberal Studies Requirements?

Almost all of our Academics section pages use the Shared Content web part, which displays content from another. In this case, it is sharing the Liberal Studies Requirements page from the University Catalog. The catalog content is only edited twice per year and is edited exclusively by the Student Records Office. Please contact them with any specific degree content related questions.​

How do I see what pages are checked out to me, what documents are unpublished, or what pages are pending approval within a subsite?

Go to Site Actions and click on Manage Content and Structure. In the top light blue bar, you'll see a yellow dropdown box next to the word View that says "Default View" -click on it and click either Checked Out To Me, All Draft Documents, or Pending Approval.​

I need to use a verticle image on a page, but I don't want it to go full-width at mobile view, what do I do?

If you need to use a large, verticle photo (usually floating it right or left) on a page with other content, you can use our feature-bio class.

This is done through the HTML markup of the page.

Replace the below brackets with carrots, also known as "greater than" and "less than" symbols.

[div class="feature-bio"] [div class="unit nopadding-left"][img src="/subsite/PublishingImages/photo.jpg" alt=""/] [/div] [p]Then your other content goes here.[p] [/div]

The downside to using this class is that you have to upload the image to the Images library first, before inserting this code in the HTML markup -- you can't use the SharePoint image picker because you're wrapping the image in a non-default class and have to insert the source yourself.

Note: be sure that at the end, after your other markup is in under the source and first closing div, that you close it with that last div.