DePaul University ServiceNow

The Help Desk

 

The Help Desk (helpdesk.depaul.edu)

The Help Desk is DePaul's technology service portal powered by ServiceNow. Please watch the introduction video to learn about many of the technology resources available to you in this Help Desk service portal as a DePaul student, faculty, or staff member. Visit the Getting Started: Tech Checklists for students, faculty, and staff.

  • Web: helpdesk.depaul.edu
  • Email: helpdesk@depaul.edu
  • Call: (312) 362-8765

Additional Services


Brief Introduction to the Help Desk

Welcome to the Help Desk. Information Services supports and maintains the Help Desk and the Knowledge Base. The Help Desk is a central resource for all your technology needs and questions. The Help Desk provides technical assistance via phone (312-362-8765), email (helpdesk@depaul.edu) and web (helpdesk.depaul.edu). We support computer hardware and software issues, network access, telephones, email accounts, and university instructional and administrative software.

depaul service portal screen shot


Knowledge Base

The Knowledge Base is home to a robust, helpful, and ever-increasing collection of articles which address many of the most common topics asked of the Help Desk. Use the search bar to find knowledge base articles or click on the Knowledge Base button on helpdesk.depaul.edu. 

search bar at helpdesk.depaul.edu


Getting Started: Technology Checklists

If you haven’t already, please visit the Getting Started: Technology Checklists for students, faculty, and staff. Go through this checklist to get the most out of tech at DePaul.

getting started tech checklist button


Get Help or Place a Request?

You will notice that there is an option to Get Help and also to Place a Request. It’s important to illustrate the differences between these two services.

Get Help: This option is when something is broken or not quite working properly. This option will send you to a form the will create an incident with the Help Desk. Creating an incident requires you to input your BlueKey login credentials (your username@depaul.edu and password). If you don’t know your login details, email helpdesk@depaul.edu or call (312) 362-8765.

Place a Request: Do you need to request a new service or enhancement to an existing one? Browse the service catalog to place a request. Search the service catalog for a specific request, or fill out the General Technology request form.

get help or place a request buttons


Most Useful Articles, Most Viewed Articles, Announcements, and Featured Articles

The bottom portion of the service portal features many of the most visited articles in the Knowledge Base by views, ratings, and featured articles. The featured articles are the Getting Started: Technology Checklists for students, faculty, and staff. Make sure to check the announcements section for the latest news and updated from Information Services.

most useful articles