DePaul University ServiceNow
The Help Desk is DePaul's technology service portal powered by ServiceNow. Please watch the introduction video to learn about many of the technology resources available to you in this Help Desk service portal as a DePaul student, faculty, or staff member. Visit the Getting Started: Tech Checklists for
Welcome to the Help Desk. Information Services supports and maintains the Help Desk and the Knowledge Base. The Help Desk is a central resource for all your technology needs and questions. The Help Desk provides technical assistance via phone (312-362-8765), email (firstname.lastname@example.org) and web (helpdesk.depaul.edu). We support computer hardware and software issues, network access, telephones, email accounts, and university instructional and administrative software.
Knowledge Base is home to a robust, helpful, and ever-increasing collection of articles which address many of the most common topics asked of the Help Desk. Use the search bar to find knowledge base articles or click on the Knowledge Base button on helpdesk.depaul.edu.
If you haven’t already, please visit the
Getting Started: Technology Checklists for
staff. Go through this checklist to get the most out of tech at DePaul.
You will notice that there is an option to Get Help and also to Place a Request. It’s important to illustrate the differences between these two services.
Get Help: This option is when something is broken or not quite working properly. This option will send you to a form the will create an incident with the Help Desk. Creating an incident requires you to input your BlueKey login credentials (your email@example.com and password). If you don’t know your login details, email
firstname.lastname@example.org or call (312) 362-8765.
Place a Request: Do you need to request a new service or enhancement to an existing one? Browse the service catalog to place a request. Search the service catalog for a specific request, or fill out the General Technology request form.
The bottom portion of the service portal features many of the most visited articles in the Knowledge Base by views, ratings, and featured articles. The featured articles are the Getting Started: Technology Checklists for students, faculty, and staff. Make sure to check the announcements section for the latest news and updated from Information Services.