DePaul University ServiceNow

The New Help Desk

Here to help written on a chalkboard

A more user-friendly Service Portal to better assist the university​

The ServiceNow Service Portal is the new user-friendly, cloud-based Service Portal from DePaul’s Information Services department. It has replaced the older TSC request system.

This new Service Portal is a one-stop shop for all things Information Services. If you need a new IS-related item or service or if you need to report an issue, the new Service Portal is the place to go. The portal search bar will be the gateway for answers. From here the system will search across all IS services and the new Knowledge Base to get you the answers you need.

A Quick Look at the New Service Portal

screenshot of new serviceportal

Elements of the Service Portal

Search Bar – Browse and search for information about practically all Information Services topics. Simply type what you’re looking for, and top articles and services relating to the phrase or keywords that you entered will automatically appear in a list below the search bar.

Get Help – Contact the Help Desk to make a request or report a problem. Tech support is only a click away.

Place a Request – Browse the Service Catalog for services and items you need. IS has a large range of technology and business services available.

Knowledge Base​ – The Knowledge Base is home to a robust and ever-increasing collection of articles which address many of the most common topics asked of the Help Desk. Although all Knowledge Base articles are directly and easily accessible through the main search bar, you can also click on the Knowledge Base button to view articles based by category, rating, and other sorting criteria.

A quick look at the dropdown results in the search bar

screenshot of new serviceportal

Almost everything that Information Services offers will be available through the new Service Portal. The request process will be smoother and more convenient than ever, and will give improved visibility of the status of your requests.

Regular Development and Improvement

Keep checking this page for updates. The new Service Portal is live now. Go Live is just the beginning. We will be continuously building and improving the new ServiceNow portal after the initial launch date. 

This update has been a long time coming, and it’s a big step to move most IS requests and processes over to the new Service Portal. Please let us know if the portal is missing content you expected or needs improvement.

​Please reach out and let us know if you have any questions or concerns​. And please get to know all that the new Service Portal has to offer!

Introduction to the new Service Portal

Creating an Incident in the New Service Portal (We used to call this "Submitting a Ticket to TSC")

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