Good morning,
We recently shared news about an upcoming change to the BlueStar advising tool. Starting today, Wednesday, March 6, BlueStar includes a number of exciting new features now available to students in the newly renamed tool--OneDePaul. Learn more about this change below.
What was BlueStar?
BlueStar was an academic advising tool used by students to schedule appointments and connect with their advisors or other members of their support teams.
Why did we update and rename BlueStar to OneDePaul?
‘One-stop shop’ for access to student services and support services
The updated system makes navigating and being successful in college easier. Overall, OneDePaul’s utility will expand beyond academic advising and will provide a centralized access point for many student services and support services. It will also streamline information sharing and communication between student support offices.
Data-driven updates to services
The OneDePaul student support system will allow us to learn from our students even more. It will improve our services by collecting data on the searches students perform on our help articles, the support requests they submit, and the expanded reporting that we can use to identify and update cumbersome processes. Our goal is for the OneDePaul system to help remove barriers that may have historically prevented some of our students from continuing their education at DePaul.
What services does OneDePaul contain?
- Appointment Center: Students can continue to schedule appointments with their academic advisor, success coach or other members of their success team.
- Help Articles: These answer students' frequently asked academic and student services questions. Faculty and staff, who are actively working in OneDePaul, can also search the article database. They can then easily send articles to students in emails as templated responses to their questions or as links for additional information.
- Support requests: When a help article does not fully answer a student’s question, they can submit a request for support. Staff in the appropriate office will then communicate and resolve the request from within the OneDePaul system. This is a case management system similar to the one that is currently used by Information Services, Human Resources, Payroll and Financial Services.
What support is available for students, faculty and staff as we transition to the new system?
- Virtual training: Training videos and information for staff and faculty are available on the University Registrar’s website under the OneDePaul section of the respective For Faculty and For Staff & Advisors tabs. Student resources will continue to live on the DePaul Central website.
- OneDePaul Support team and email resource: The Salesforce administration team within the Office of the University Registrar is available to support faculty and staff with questions related to access or system operations and can be reached by emailing OneDePaulSupport@depaul.edu.
I’m not a OneDePaul User. Are there ways I can use the tool?
Request for support form
If you are working with a student and believe they may need help from a participating office, you can now submit a request for support on behalf of the student using
this online form.
Contribute a help article
If you are interested in contributing help articles to the new system, please reach out to
OneDePaulSupport@depaul.edu for information about how to do so and we will get back to you in the coming weeks.
Where can I learn more?
As we settle into daily use of the tool over the coming weeks, we will share insights and updates with the university community. For those of you who are not active users of the system but want to learn more, training resources are available on the
University Registrar’s website.
The tireless work of staff across the institution is behind this change and we want to acknowledge their effort to improve the student experience and student success. We believe students will benefit from this improvement and are excited about launching it.
Sincerely,
Darryl Arrington, Associate Vice President, Student Retention and Success
Caryn Chaden, Associate Provost, Student Success and Accreditation
Divina Chan, Associate Vice President, Student Financial Accounts
Soumitra Ghosh, Senior Vice President, Enrollment Management
Kimberlie Goldsberry, Associate Vice President, Student Affairs
Bob McCormick, Vice President, Information Services
Jo Smith, Controller
Michael Wright, Assistant Vice President, University Registrar
Eugene Zdziarski, Vice President, Student Affairs