COVID-19 Updates and Guidance > FAQs > Employees and workforce

Employees and workforce

1. Benefits and Resources

Yes. All costs for COVID-19 testing are waived for all medical plan participants per the federal Families First Coronavirus Response Act (FFCRA).  ​

Employees who receive health benefits from DePaul may access telehealth services or virtual visits, as outlined in the health plan design, meaning that the normal deductibles, co-pays and co-insurance will apply.

PPO and CDHP members may access telehealth services offered by their healthcare provider for non-urgent medical care, or they can access care through MDLive. MDLive is primarily for those who would not use their own regular provider for telehealth services or whose providers do not offer it. MDLive is essentially a pool of registered doctors who provide non-urgent medical and behavioral health services. PPO and CDHP members are encouraged to register with MDLive in advance of needing this service to enable a smoother process when care is needed.

HMO-IL members interested in virtual visits may do so for medically necessary services from providers in their medical group who offer telehealth, subject to HMO rules, such as using your primary care physician​ for a referral. Contact your primary care physician for more information and to coordinate your medical care services.

Details about COVID-19 coverage for BCBSIL members can be found on the BCBSIL website.

All employees have access to wellness and educational resources through DePaul's employee assistance program, offered by ComPsych® GuidanceResources® (the organization web ID to log-in is EAP4DPU).

Confidential counseling sessions are also available for employees, spouses and dependents (up to 6 free sessions per employee/spouse/dependent, per “incident”). To speak with a counselor or schedule an appointment, employees may call 800-621-4124 anytime.

Specific to the COVID-19 pandemic, ComPsych® GuidanceResources® has developed a Coronavirus Digital Toolkit to offer resources to offer guidance on how to remain healthy and deal with the emotional impacts of the outbreak.

Medicare Advantage Plan (MAPD) members may have cost-sharing for COVID-19 related services; full details can be found on their website.

MAPD members can also call Blue Cross Blue Shield's MAPD customer service line at 877-299-1008 for more information.

For questions regarding returns or refunds for transit and parking products purchased with your HealthEquity/WageWorks Commuter Card or HealthEquity/WageWorks Voucher, please contact the agency where you purchased the product. HealthEquity/WageWorks cannot provide refunds for their products. 

Visit the HealthEquity/WageWorks Coronavirus Commuter Communication site for the most current policies from each of their provider partners. Or contact HealthEquity/WageWorks at (877) 924-3967.

2. Sick Leave and Paid Time Off

​Employees receiving a COVID-19 vaccination, or who experience side effects from the vaccination, can use paid time off.​ For more information, visit Newsline​. ​

A full-time exempt employee may use sick time. A full-time non-exempt employee may use accrued sick time (up to 30 days based on the employee's sick time bank), floating holidays and then vacation time in that order. 

A part-time employee may use up to 60 hours of paid sick time per year, based on their accrual. Part-time employees accrue sick time at a rate of one (1) hour for every forty (40) hours of work.

For extended periods of illness, after five days, eligible employees may qualify for short-term disability benefits or Family Medical Leave Act (FMLA) based on certification of their condition by a medical practitioner. The employee should contact the Lincoln Financial Group for instructions by calling 800-341-0593 or accessing the Lincoln Financial portal through then click on the Lincoln Financial Group tile. Details about FMLA can be found on the Office of Human Resources website.

3. Working Remotely

Starting July 19, DePaul will return more of its operations back to campus. Unit leaders will consider which work mode (onsite/offsite/combination) is best for their unit. For more information, visit Newsline

This short video offers five simple ways to make your mental health a priority while you are working from home.

Specific to the COVID-19 pandemic, DePaul’s Employee Assistance Program, ComPsych® GuidanceResources®, offers resources to employees to handle stress and work/life issues related to pandemic concerns through their Coronavirus U.S. Digital Toolkit. 

Confidential counseling sessions are also available for DePaul employees, spouses and dependents (up to 6 free sessions per employee/spouse/dependent, per “incident”). To speak with a ComPsych® GuidanceResources® counselor or schedule an appointment, employees may call 800-621-4124 anytime.

Information Services created a Knowledge Base providing a list of IT resources available at DePaul related to remote work, technology for teaching and learning, and support services, and instructions for using them. This site will be updated continually with new resources. Check back frequently.

The Office of Human Resources created a Guide to Effective Remote Work (Telework/Telecommuting) to help managers and employees establish effective teamwork, continued productivity, and service to the DePaul University community in light of the ramifications of COVID-19.

4. Employees with Direct Reports

If you have any questions or concerns please email​. 

If you learn of a confirmed case of COVID-19 or a case of exposure to an individual with COVID-19:
  • Report about yourself here
  • Report about someone else here​​​
Faculty, staff and students can also report a case by calling 773-325-3300 between the hours of 8 am to 8 pm, seven days a week.

Please note that the privacy and anonymity of faculty, staff and students who have tested positive for COVID-19 and those who may be part of a contact tracing investigation will be maintained. 

For more information about DePaul's reporting process, please visit Newsline​

Managers will work with employees to determine appropriate work schedules and modes of work to ensure the continuity of university business.

For employees whose hours have been reduced due to COVID-19's impact on campus operations, one option is to participate in a “Talent Share" program. The program will connect staff employees who have available time and related skills with departments that need temporary support. Details about the program can be found at

Guidelines for student employees are available from the Office of Student Employment. Managers can visit the Student Employment website or contact

Employees will continue to be paid through payroll services. Employees who have not already signed up for direct deposit are encouraged to do so to ensure continuity of ongoing payment activity and to help safeguard the health of payroll, treasury, mailroom and other employees involved in the manual production of printed checks. Please follow these instructions from Financial Affairs to sign up.

Submit a question

If you can’t find an answer that you’re looking for, submit a question to our COVID-19 response team.