Document Services > Making Copies > FAQ
This section provides a list of frequently asked questions with answers for students, faculty and staff.
Funds may be added to your University ID using a credit card through Campus Connect.
No. You MUST have your University ID via hard copy or digital to access the copiers.
Please send an email to firstname.lastname@example.org including the location, model and serial number of the copier, time, date, and how many total pages you need to be refunded. Please hold on to any poor-quality prints. Once your request is submitted in writing, Document Services will contact you with information regarding your refund.
Should you notice that a copier location needs paper, toner, or staples (if equipped), please send an email to email@example.com or call us at (312) 362-5711, Please include the copier 3/4 digit location number (found on a DePaul label near the control panel) your name, title (if applicable), contact information, and the type of supplies required. To check the status of your supply request, please call (312) 362-5711 or email firstname.lastname@example.org. Please be aware that there is a 2 hour window for all supply requests to be delivered with deliveries ending at 4:00 PM Monday through Friday. Any supply request after 2:00 PM may not be delivered until the next scheduled business day. If you have a need for a supply, and it is after 2:00 PM, please make Document Services aware of the need so we can discuss what options may be available to you.
If you encounter any problems with a copy machine, please call Document Services from any campus phone or email us at email@example.com. For the Loop or Suburban Copier location please call extension 2-5711. For the LPC Copier location please call extension 5-7707. Please reference the machine’s location number which can be found on a DePaul label near the control panel. Please be specific as to what the service issue is of the copier. The normal response time for a Document Services rep to look at your copier is up to 2 hours. In most cases the Document Services clerk can fix the issue. In the event that the Document Services clerk cannot fix the issue it is called in for service to our service vendor, there is a 4 hour response time for our service vendor to respond to a service call and show up on site. Our office hours are 9:00 AM to 5:00 PM Monday through Friday. The service vendor has the same hours. Any service call recieved by Document Services after 3:00 PM may not be seen until the next scheduled business day.
Most areas have a "Key Operator". This individual acts as the primary contact point for Document Services for an area. The Key Operator communicates with Document Services to request supplies or inform us of service issues. Additionally, Document Services provides training to the key operator to enable this person to add supplies to the copier, such as toner, paper, and staples, as well as how to handle basic copier issues (paper jams, etc.).
Areas without a Key Operator that depend solely on Document Services may experience service and supply delays based on the volume of calls on any given day.
If you are unsure of who your department Key Operator is, or would like to set one up in your area, please contact Document Services at extension 2-5711 or firstname.lastname@example.org and we will be more than happy to assist you.
To have Staff copy privileges added or removed from your card, please have your department's Budget Manager complete the Copy Privileges Request Form found on our form page. Please remember that only Account 557190 can be used for the charge back of copies. Also please remember that only DePaul Univerisity employees can have this privilege activated on a University ID. An employee is idenified as a person who recieves the standard bi-weekly pay check from DePaul. This does include Student employees that work for your department. If you have people that provide a service to your department but do not recieve a standard bi-weekly pay check from DePaul then you can secure a Department copy card for them to use if you need them to make copies for you. Once this form is submitted, our staff will be able to access your account and allow you to copy at any faculty/staff copy machine connected to a card reader.
Please note that a copy privilege request form must be submitted by a department's Budget Manager, and all new copy privilege requests are uploaded into the system after midnight, so the copy privilege will not be avaliable until the next day. If you wish to check the status of your copy privilege request or experience problems while copying, please call extenstion 2-5711 or e-mail email@example.com.
To request a department copy card, a department's Budget Manager must complete a Department Copy Card Request Form found on our Form Page. There is no limit to the number of department copy cards Document Services can issue to your department, so feel free to request as many as you need. ID Services charges a fee per department card printed to the chart field information provided to us. For the current rate please contact Document Services at firstname.lastname@example.org
Please note that a department copy card request can only be submitted by a department's budget manager. If you wish to check the status of your copy privilege request please send an email to email@example.com.
Document Services is currently able to offer the solution of a department card for this situation. In the event that you work for two different departments and need to make sure your copies are going to the correct account, please send an email to firstname.lastname@example.org and we will work with you to reach a solution.
If you experience any problems using your DePaul ID card or department copy card, please contact Document Services at (312) 362-5711 in the loop or (773) 325-7707 or email email@example.com.
By default, all copy privileges assigned by Document Services allow the user to make an unlimited number of copies. Document Services does not currently have the ability to limit an individual user’s copy privileges.
To aid our customers, Document Services can provide a list of all users within your department that have copy privilege accounts tied to a given department's budget. This list, called a Membership Report, is a useful tool in determining individuals who should no longer have copy privileges tied to your budget, as well as other users who have not received photocopy privileges. A budget manager may request this report by sending an email to firstname.lastname@example.org with the department's name and full chart field budget information. Please allow three to five business days for our staff to compile this report.
Not all of the copiers in our fleet are connected to card readers. Some copiers may be equipped with an Internal Copy Counter (ICC), sometimes referred to as an “Auditron” by our staff. These copiers require you to enter a PIN code prior to scanning your job. If you need to use a copier equipped with an ICC, please contact your budget manager for your department's PIN number.
Budget managers: If you require a new PIN number to be entered into a specific ICC-controlled copy machine, please send an email to email@example.com , including the full chart field budget information of the department account to be debited, as well as the Location number of the machine in question.
The Location number can be found on a DePaul lable near the control panel of your copier. If you are unsure what the Location number is please contact Document Services at firstname.lastname@example.org
Should you notice that a copier location needs paper, toner, or staples (if equipped), please send an email to email@example.com or call us at (312) 362 5711. Please include the copier 3/4 digit location number (found on a DePaul label near the control panel) your name, title (if applicable), contact information, and the type of supplies required. To check the status of your supply request, please call (312) 362-5711 or email firstname.lastname@example.org. Please be aware that there is a 2 hour window for all supply requests to be delivered with deliveries ending at 4:00 PM Monday through Friday. Any supply request after 2:00 PM may not be delivered until the next scheduled business day. If you have a need for a supply, and it is after 2:00 PM, please make Document Services aware of the need so we can discuss what options may be available to you.
Should a department need its copy machine moved (temporarily or permanently) to a different location, the department's budget manager or key operator must send an email to email@example.com, including the Location number of the machine that is being moved, as well as the move date and new location. Any copier move without the consent and involvement of Document Services that is damaged during a move may become a billable call. If the copier is connected to a card reader it is imperative that Document Services coordinate the removal of the card reader bracket from the wall BEFORE the copier is moved. Because this requires coordination with external service providers, please submit this information no less than four weeks prior to the scheduled move date. All copier moves initiated by a department is responsible for all moving fees so that the copier has the same capabilities and chargeback method as before the move. This includes a vendor to move the copier, remove/attach card reader, power, data, etc...
In addition to toner, staples, and standard 8.5” x 11” copy paper, Document Services also provides three-hole drilled 8.5” x 11” paper, 11” x 17” and legal sized (8.5” x 14”) paper at a nominal charge. To place an order for these specialty stocks, please complete a Paper Sale Form found on our Form Page. Because this is a charge back item Document Services cannot process or deliver a charge back item on the last working day of each month. The item will be delivered on the first working day of the new month. We apologize for any inconvenience that this may cause.
PLEASE NOTE: Document Services ONLY provides paper to COPIER locations. This paper is not to be used in any PRINTERS. Should you require paper for your department's printers, you must follow the same steps as ordering specialty stock paper and complete the Paper Sale Form found on our Form Page.
If you are a budget manager and feel that your copier is obsolete, consistently down due to service issues, or if your department just needs an additional copier due to growth within the department or area, please send an email to firstname.lastname@example.org, specifying your location, current machine (if applicable), and department name. Please include an estimated number of users for this copy machine, as well as a projected monthly volume. Once this request is submitted in writing, our staff will evaluate your request and reply as soon as possible to determine if your request will be honored or provide an alternative solution.
For the loop, please call (312) 362-5711 and one of our team members will assist you. For Lincoln Park, please call (773) 325-7707 and one of our team members will assist you.
Thank you for your interest in the scan to e-mail option.