Membership Policies

• All memberships are non-transferable.
  
• All members need to provide a government ID for facility access if they forget their key tag or DePaul ID. 
  
• Membership rates are reviewed and updated periodically. Rates increase by approximately 2% every 2 years. Members are notified of rate increases thirty days prior to implementation of the change.
• A membership may be suspended or terminated if a member gives their Campus Recreation key tag or DePaul ID to another individual for entrance to The Ray or for violation of Campus Recreation policies.
  
• If Campus Recreation discontinues a membership for an individual due to policy violation, prepayments for unexpired time will be refunded; initiation fee (if applicable) will be refunded at a prorated amount for those who have been a member six months or less. 
• Requests for medical refunds must be submitted in writing within two weeks of the injury and accompanied by a doctor's note.
• The Ray is closed for up to a total of seven days each year for annual maintenance; dues are not pro-rated during this time period.
  

Cancellation Policy

• Cancellations made within the first six months of join date are subject to a $25 cancellation fee. 
•  A $50 reactivation fee will be charged in place of the initiation fee if a member decides to reactivate their membership. 
  
• Cancellations received on the 1-15th of the month: membership will terminate at the end of that month and automatic withdrawals will stop with that month's payment.
• Cancellations received on the 16th-last day of the month: membership will terminate at the end of the following month and automatic withdrawals will stop after the following month's deduction.
• The initiation fee (if applicable) is not refundable. 
  

• Payroll deductions may take up to three weeks to terminate. Payroll deductions will terminate only when the appropriate dollar amount has been paid.

Children's Policies

General:

• Children 15 years old and younger must be accompanied by an adult over 18 at all times while in the facility.
• Children 16 - 17 years old whose parents are not members may use the facility if they are sponsored as guests, pay the guest fee, and are supervised by the sponsoring member at all times. 
  
• While DePaul is in academic session, children’s access is limited to Monday - Thursday, 9 AM - Noon, and Friday/Saturday/Sunday, all open hours.
• During DePaul academic breaks (summer months and spring/winter breaks), children accompanied by adult members are allowed the same access as their adult guardians. (For instance, during academic breaks, children of Blue Members may access the facility during Blue Members hours).

Escort/Supervision Policy:

• Children must show their non-member access card or key tag to access the facility.
• Children 15 years old and younger are required to be supervised at all times by a parent/guardian member unless they are in a paid program.
• Children 15 years old and younger are not allowed on the second floor unless pre-approved through a registered program or special rental.
• Children must be escorted to/from the scheduled program by their parent/guardian. The parent/guardian must remain in the facility while the class is in session.
• Children 17 years old and younger whose parents are not members may use the facility if they are sponsored as guests, pay the guest fee, and are supervised by the sponsoring member at all times.

Locker Room Access Restrictions for Children/Dependents:

• Children 3 years old and younger can use any locker room. Must be supervised.
• Children 4 years old and older can only use same-gender locker room or assisted change/unisex locker room. Must be supervised.
• Children 7 years old and older may use the locker room unsupervised, but the supervising adult should wait immediately outside locker room.
• The Assisted Change/Unisex Locker Room is located down the hallway to the pool.

Caregiver Policy:

• Caregivers may escort member's children to and from paid programs. Caregivers must wait on the pool deck or in the atrium during the program.
• Caregivers must have their own membership to supervise other members' children during children's hours or to use The Ray. As a courtesy, a caregiver may be given the option to pay the member-sponsored guest fee if supervising a child registered to an active membership account.

Monthly Membership Policies

• Purchased on the 1st of the month requires full payment for the current month.
• Purchased on the 2nd-15th of the month requires payment of the prorated fee for the current month.
• Purchased on the 16th-end of the month requires payment of the prorated fee for the current month and first full month’s dues.
• Minimum six month membership is required; if cancel prior to six months a $25 cancellation fee will be charged.
• Cancellation of membership impacts the next monthly billing date at least 15 days in the future. It does not impact the initiation fee that is non-refundable. 
• Membership fees are drafted on the 2nd of each month. Occasionally the draft may be slightly delayed due to bank holidays, technical delays, or other issues.
• If paying by credit or debit card: within seven days of joining, member must enter credit card information online or through The Ray at DePaul app.
• It is the responsibility of the member to maintain sufficient funds to cover all drafts and to inform Campus Recreation of any changes in account information. If drafts are refused for any reason, your membership will be suspended immediately.
• Should payment not be resolved by the 20th of the month, a $25 service fee will be assessed and must be paid in addition to any unresolved payments before the service will resume.
• Campus Recreation may discontinue Community memberships with a 30-day notice.

Spouse or Unrelated Second Domiciled Adult (SDA)

Spouses or unrelated SDAs of community/blue member may purchase a membership at a discounted rate. To establish eligibility an affidavit of eligibility must be completed and verifying documentation presented (marriage license, civil union certificate must be shown, or two recent documents showing a current shared address).

Annual Membership Payment Policy

Annual memberships, including the initiation fee (if applicable), must be paid for in full at time of joining.

Additional questions?