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Health and caregiver benefits to support you during COVID-19

HR benefits

With uncertainty about the duration of the COVID-19 pandemic, DePaul wants to make sure faculty and staff have support in place to meet their healthcare and caregiver needs.

Telehealth visits DePaul medical plan members

If you receive health benefits from DePaul as a PPO or CDHP member through BCBSIL, you can access virtual care to reduce your risk of exposure to COVID-19 or other viruses. This benefit also gives you access to more than just immediate care. If your current provider offers telehealth visits, you can access covered services as outlined in your benefit plan through telemedicine. 

Also available to PPO and CDHP member is MDLIVE. This service allows members to consult board-certified doctors for non-emergency situations by phone, mobile app or online video 24 hours a day, seven days a week.  MDLIVE doctors can even send prescriptions to your local pharmacy. Learn more about MDLIVE and register online.

HMO-IL members may also have access to virtual visits for medically necessary services from providers in their medical group who offer telehealth, subject to HMO rules, such as using your Primary Care Physician for a referral. Contact your Primary Care Physician for more information and to coordinate your medical care services.

Details about COVID-19 coverage for BCBSIL members can be found on the BCBSIL website.

Bright Horizons Back-Up Care

Bright Horizons' on-site care centers and partner centers are temporarily closed. However, Bright Horizons' in-home back-up care network continues to offer a variety of options to employees. In-home care is available by registering on the Bright Horizons site and placing a reservation for care.  

If Bright Horizons is not able to fulfill your request, reimbursements for COVID-19 Out-of-Network Care are available as part of your Bright Horizons Back-Up Care program through May 15, 2020. Bright Horizons is monitoring the situation closely and depending on general CDC and local guidelines for handling the pandemic this May 15 date may be extended if appropriate.

To register and reserve care, visit (Employer Username: DEPAUL; Employer Password: VINCENT). Additional information about guidelines on back-up care related to COVID-19 can be found on the organization's website.

DePaul's Human Resources team is available to answer any questions you may have. For general questions, contact us at or (312) 362-8500; or refer to the Human Resource Directory to reach a specific team within our office.