Desire2Learn (D2L)

There are a few reasons a class may not show up in D2L. If a course does not appear in D2L, select All among the academic quarter headings. Then, select View All Courses and search for the course. If registration occurred within the last 24 hours, the registration may not be processed yet. Wait 24-48 hours after registering for a course to appear in D2L.

The course also may not be active. Instructors are responsible for activating the course, so consider reaching out to the instructor of the course to see when it will be activated. Additionally, if the course has not yet started, it may not be visible in D2L. Contact the instructor to see when the course will be visible. The Help Desk can be contacted if the course cannot be found. 

To see a previous course, use the academic quarter options on the D2L homepage to navigate to the term during which that class was taken. If it is not there, the instructor may have deactivated it. 

There are several reasons why a course activity in D2L may not yet be visible, even if a due date has been set.

Common reasons include:

• The item has a future Start Date and has not opened yet.

• The item is currently hidden.

• The item is located inside a hidden Content module.

• Release conditions are being used, such as requiring another activity to be completed first.

• The item is restricted to a specific group or section.

• There may be a mismatch between the visibility dates and the due date.

What you can do:

1. Check both the Content area and the tool associated with the activity (Submissions, Quizzes, Discussions, etc.).
   
   
2. If the item is still not visible, contact your instructor to confirm whether they've released it yet

First, check the Start and End dates on the submission folder. If you are trying to submit a file outside these dates, you need to contact your instructor.

The other most common issue with file upload errors is the file name or extension. Assure your file name avoids special characters.

Example of good file names:

• filename.pdf
• filename.docx

Special characters to avoid in the file name:

• Slashes ("/")
• Ampersands ("&")
• Colons (":")
• Question marks ("?")
• Quotation marks ("''")
• Pound signs or hashtags ("#")
• Asterisks ("*")

For the extension, make sure the file you are submitting has not been restricted. On the submission screen, look for "Allowed File Extensions." If nothing is listed, then there are no restrictions. 

If the submission folder has a textbox for assignment submissions, the video will first need to be uploaded to Panopto. See the Student Guide on Panopto for Submissions for information on accessing Panopto and submitting a video to a submission folder.

If the submission folder asks for an uploaded attachment, the video file can be attached as with any other file.

If a quiz cannot be accessed, and a “Not Authorized” or “Internal Error” message appears, this can be for one of a few reasons. The quiz may not be available because the due date has passed. The quiz may also not have been released yet, in which case the instructor can be contacted. Lastly, if the maximum number of attempts for the quiz have been reached, access may be denied.

Go to the Quizzes area of D2L and locate the quiz. If the instructor has provided feedback, it will show up under the “Evaluation Status” column as a link that reads “Feedback: On Attempt.” Select this link to be taken to the feedback page. Select the attempt to view feedback for. The quiz will open with instructor feedback visible.

If the Quiz has been set with Lockdown Browser, locate the quiz to view feedback on, and select the On Attempt link in the "Evaluation Status" column. Select the Launch LockDown Browser button, and select Open LockDown Browser if a popup opens. Lockdown Browser will launch, and the link for Attempt 1 can be selected to view feedback.

The most common cause of this issue is related to the blocking of third party cookies and/or the use of an incognito/private browser. It is recommended to never use the Safari incognito/private browser option when viewing Panopto videos. Issues with this browser occur across all devices. Instead, access the course using either Chrome or Firefox. If issues continue to occur, it is recommended to allow https://d2l.depaul.edu to set cookies and/or to access the class not using an incognito/private browser. For more information about adjusting settings see Panopto’s guide.