DePaul University Teaching Commons > Teaching Guides > Technology > Desire2Learn > Tools > Quizzes > Solving Quiz Submission Issues

Solving Issues with Submitting Quiz Attempts in D2L

Sometimes students experience technical issues while taking a quiz and are unable to save their answers and/or submit their quiz attempts. If students saved their answers but were not able to submit their attempt at the end of the quiz, you'll just need to manually submit their quiz attempt for them. However, if they aren't able to save their answers or even start the quiz, you'll need to completely reset their quiz attempt. This will allow them to begin the quiz over completely.

Reset a Quiz Attempt

  1. Go to the Quizzes area in your course site.
  2. Click the dropdown arrow next to the quiz with the attempt that you want to reset, and click Grade. A list of students and their quiz attempts will open.
  3. Select the box to the left of the quiz attempt that you want to reset.
  4. Click the trash can icon at either the top or the bottom of the list. A pop-window will open asking whether you want to delete the attempt.
  5. Click Yes. The quiz attempt will be deleted, and the student will be able to retake the quiz (unless its end date has passed—see the Special Access guide if you need to extend the end date for the student.)

Submit a Student's Quiz Attempt

  1. Go to the Quizzes area in your course site.
  2. Click the dropdown arrow next to the quiz with the attempt that you need to manually submit, and click Grade. A list of students and their quiz attempts will open.
  3. Click the dropdown arrow on the right side of the "Restrict to" menu, and select Users with attempts in progress, then click the magnifying glass icon next to the empty "Search for" textbox. Any quiz attempts in progress will be listed on the lower half of the page.
  4. Click the Enter Quiz as User icon, which appears to the right of the quiz attempt in progress.
  5. Click Yes to confirm that you want to impersonate the student and enter the quiz. A page that lists the student's responses to the quiz questions will open.
  6. Click the Go to Submit Quiz button at the bottom of the page. The Quiz Submission confirmation page will open.
  7. Click the Submit Quiz button at the bottom of the page. You will return to the Grade Quiz page, and the quiz attempt will be listed with the completed ones.

NEXT STEPS

You will want to check the grades on any quiz attempts that have been reset or resubmitted. Review the Grading Quizzes guide for more information.

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